Supervisor Delegate Support in Irving, TX at Advantage Solutions

Date Posted: 11/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/10/2019

Job Description

Supervisor Delegate Support

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Delegate Support Supervisor who will be responsible for supporting Operation Managers, District Sales Managers and Sales Specialists in the execution of the Field Level Demo Service program. This position will allow an individual to gain a clear understanding of the sales and marketing function within a field sales rep organization.

The Delegate Support Supervisor will work to assist with questions and issues regarding the Field and provide feedback to the Internal Operations Management. This individual will also work closely with the Call Center vendors to resolve issues, create efficiencies and process for the Support Center. Direct management of the Support Center team and provide the team with leadership, training, and coaching on a regular basis.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off

Responsibilities:

  • Assess issues from Field Reps, triage responsibilities, delegate tasks and provide operational support to Operations Manager
  • Provide timely feedback regarding the service provided to our Field Teams to Operations Management.
  • Serve as a direct point of contact for the Support Center team.
  • Handle general questions and escalate complaints according to guidelines established by the company. May be required to escalate a concern/issue to the Internal Operations Management in order to get the complaint resolved.
  • Update Internal Operations Team on important and urgent program changes.
  • Create Staffing analysis/ report to ensure Call Center is staffed correctly at all times. Pull and create special reports to ensure the Support Center is working efficiently.

Qualifications:

  • Associate’s Degree or equivalent experience required; Bachelor's Degree or equivalent job-related experience preferred
  • 5+ years of experience in customer service; either for external customers or internal employees
  • 1-2 years directly managing a Call Center team
  • Previous experience managing a team of 6-8 individuals
  • Strong written communication and verbal communication skills
  • Skill in supervising to include delegating responsibility, training and evaluating the performance